Help centre
Answers to the things people actually write in about, grouped by where you are. If yours is not here, a person replies to email usually within an hour.
Setting up
Creating an event and getting a code you can print.
3 answersQR codes and printing
Getting the code onto the tables, and where to put it.
3 answersGuests and uploads
What guests see, what they can do, and what they cannot.
4 answersGetting your photos
Downloading the album, and what quality you get back.
3 answersPrivacy and access
Who can see an album, and how access actually works.
2 answersPlans and billing
What a plan buys, and what happens if the event does not.
2 answers
The most common question in each area
- How do I create an event?
- Sign in, press New event, and fill in three fields. You will have a QR code about a minute later.
- Where should the QR code go?
- One card per table, plus one at the bar and one wherever people queue. Guests upload where they are sitting.
- Do my guests need an app or an account?
- No. The code opens a web page in their own browser and they upload from there.
- How do I download everything?
- Press Download all in the Album tab. We build a ZIP and email you when it is ready.
- Who can see my album?
- Anyone holding the link. There is no other access control, by design.
- What am I paying for?
- Time. Every feature is on every tier; the plans differ only in how long uploads stay open and how long we keep the album.
Still stuck?
Email [email protected] and a person who can fix it will read it. If your event is in the next day or two, say so in the subject line and it goes to the top.
All the ways to reach us